About this policy
Studio Om Inc, operating as Studio Om (“we,” “us,” or “our”), respects your privacy. This policy describes how we handle personal information in connection with our website, studio services, bookings, purchases, and communications.
For privacy questions or requests, email [email protected].
Information we collect
The information we collect depends on how you interact with us and may include:
- Contact details: your name, email address, telephone number, and other details you provide.
- Service and transaction records: bookings, attendance, memberships, purchases, payment status, and related correspondence. Payment providers may collect payment details when you complete a transaction.
- Communications and preferences: inquiries, feedback, message history, communication choices, and records of consent or withdrawal, including the time and method of an opt-in.
- Participation information: student forms, liability waivers, and health, injury, vaccination, or emergency-contact information you provide in connection with participation in our services.
- Technical information: where our website or service tools collect it, device and browser information, IP address, pages visited, and interaction data.
Please provide only information relevant to your request or participation. Participation-related health information is used for safety and service administration, not for marketing.
How we use information
We use information to manage bookings and memberships, deliver services, process and maintain transaction records, respond to requests, support safe participation, and administer studio policies. We also use relevant records to protect our services, resolve disputes, meet legal obligations, and honor communication preferences.
Where you opt in, we use your contact details to send the communications you selected. Marketing SMS requires consent separate from informational SMS. Acceptance of this policy is not SMS consent.
Mobile information and SMS privacy
We do not disclose mobile information to third parties or affiliates for their marketing or promotional use.
Text-message originator opt-in records and consent are not shared with third parties for independent use. Providers may process the information on our behalf only as necessary to deliver our messaging service or related customer support, and may not use it for their own marketing.
These mobile-information and SMS-consent protections apply throughout this policy and take precedence over any broader description of information sharing below.
Your SMS choices
Where we offer SMS, informational messages may include booking confirmations, reminders, schedule changes, and service updates. Separately consented marketing messages may concern classes, workshops, events, and special offers. You may choose either category, both, or neither. Consent is optional and is not required to purchase or submit a form.
Message frequency varies with your bookings, interactions, and subscriptions. Message and data rates may apply. Reply STOP to a Studio Om message to unsubscribe; we will send one confirmation and stop texting unless you opt in again. Reply HELP or email [email protected] for assistance.
When information is shared
We do not sell personal information. We may provide relevant information to service providers who help us operate our website, manage bookings and customer records, process transactions, deliver communications, or provide customer support. They are permitted to use it only to perform services for us, subject to confidentiality and appropriate data-protection obligations, and not for their own marketing.
We may disclose information when legally required or reasonably necessary to address fraud, protect safety or legal rights, or resolve disputes. If our operations are reorganized or transferred, any handling of personal information remains subject to this policy and applicable law.
Every sharing provision in this section is subject to the specific mobile-information and SMS-consent protections above. It does not authorize transferring mobile information or SMS consent for another party’s marketing or independent use.
Cookies and similar technologies
Where used by our website or service tools, cookies and similar technologies may support essential functionality, remember preferences, or help us understand website usage. The information collected depends on the tools in use.
You can manage or block cookies through your browser settings and use any cookie choices presented on the website. Blocking some technologies may affect site functionality. Cookie preferences do not grant or withdraw SMS consent; manage SMS separately using STOP or our support contact.
How long information is kept
We retain personal information only for as long as reasonably needed for the purposes described in this policy, including providing services, maintaining necessary transaction records, resolving disputes, and complying with applicable legal obligations.
We may retain limited consent and opt-out records to demonstrate compliance and honor your preferences. An unsubscribe request stops the applicable messages; it does not necessarily delete records needed to keep you unsubscribed.
Protecting information
We take reasonable administrative, technical, and physical measures intended to protect personal information against unauthorized access, disclosure, alteration, and loss. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.
If you suspect that information you provided to us has been misused, contact [email protected].
Your choices and requests
You may contact us to request access to, correction of, or deletion of your personal information. Depending on where you live and applicable law, you may have additional privacy rights. We may need to verify your identity before acting on a request.
Some information may need to be retained for legal obligations, transaction records, dispute resolution, or honoring opt-out preferences. We will explain any applicable limitations when responding.
Use the unsubscribe option in a marketing email, where provided, or contact us to change email preferences. For SMS, reply STOP. Submit privacy requests to [email protected].
Parents and guardians
If you are a parent or legal guardian and believe a minor has provided personal information to us without appropriate permission, please contact us. We will review the circumstances and take appropriate steps under applicable law, including correcting or deleting information where required.
Other websites and services
Our pages may link to independently operated websites, booking tools, or payment services. Those services may collect information under their own privacy policies. Review their notices before providing information directly to them. Our use of providers acting on our behalf remains subject to the protections described in this policy.
Changes to this policy
We may revise this policy as our services or applicable requirements change. The current version will be posted on this page with an updated date. Where required by law, we will provide additional notice or obtain consent for relevant changes.
Contact us
Studio Om Inc
Operating as Studio Om
Email: [email protected]